HSE Due Diligence Checklist

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Choose the right First Aid training for your workplace

First aid training is about so much more than just ticking the necessary boxes in accordance with governmental regulations. Instead, it’s about bringing total peace of mind to any workplace and knowing that should the worst happen, those present at the time will have the skills, knowledge and confidence required to step in and take control. First aid has the potential to save lives and does so every day across countless UK businesses, but will at the same time only ever be as effective as the teaching methods of the training provider chosen.

Guardian Angels Training is committed to going the extra mile and promises to deliver superior quality first aid training above and beyond governmental guidelines. With the help of the following due diligence checklist, you’ll be able to see exactly how it is that our training programs are uniquely capable and guarantee outstanding results every time.

The HSE recommends you check the following as part of due diligence: How Guardian Angels Training meets recommendations and guidelines: How Guardian Angels Training goes the extra mile:
Trainers/assessors
Do the trainers / assessors have a current First Aid at work certificate or qualify for exemption? All trainers working for Guardian Angels have either a valid First Aid training certificate or are exempt due to their career (Doctors, Nurses). All trainers and courses are centrally monitored and frequent refresher courses are mandatory for all trainers.
Do the trainers / assessors have an appropriate training / assessing qualification? All assessors and trainers are accredited, certified and qualified in accordance with HSE guidelines. All of our trainers are supported by a quality assurance framework, ensuring their skills, knowledge and competencies are continuously updated and exceeded.
Quality assurance
Does the training provider have a documented quality assurance plan designating an individual to take responsibility for quality assurance, including assessment of the performance of trainers / assessors at least annually? Our quality assurance plan is fully documented and comprehensive, which in turn allows us to guarantee consistently high service standards in accordance with regulatory guidelines. We are also regularly inspected and audited for full verification. We take monitoring and verification one step further by placing a highly qualified and experienced trainer in a supervisory position to watch over training quality standards.
Does the designated person responsible for quality assurance have a current First Aid at work certificate or qualify for exemption? Along with the necessary First Aid at Work certificate, the designated person also has a Nursing background and degrees, a RQF (QCF) Level 4 qualification in Leading Internal Quality Assurance and Leading External Qualification Assurance – the highest quality assurance qualification available. Every upper-level member of our service and management team is extensively experienced and qualified, complimenting their comprehensive knowledge of effective quality assurance and first aid training.
Does the designated person responsible for quality assurance have an assessing / verifying qualification? Yes – the designated person holds the new RQF (QCF) level 4 qualification in Leading Quality Assurance recognised by all leading UK awarding organisations and regulators Paramedics and nurses offer coaching to the training team every three months to ensure consistently excellent standards.
Is there a documented course evaluation procedure? Yes. We document each evaluation and can provide copies upon request. As standard we produce detailed feedback reports for businesses in order to communicate how the training course provided directly benefits their employees and their general operations.
Is there a documented complaints procedure? All comments and complaints received are taken seriously, recorded appropriately and brought to the attention of a customer care manager. We also impose strict deadlines for responding to and resolving complaints. We collect, monitor and study feedback on an on-going basis in order to build the best possible customer service package in accordance with our clients’ needs. However, no complaint has ever been received at any level with regard to our First Aid courses.
Teaching currently accepted First Aid practice
Is the First Aid at work and Emergency First Aid at work taught in accordance with current guidelines on adult basic life support published by the Resuscitation Council (UK), and for other aspects of First Aid, in accordance with current guidelines published by the Voluntary Aid Societies or other published guidelines that are supported by a responsible body of medical opinion? Our first aid teachings are fully approved and accredited by recognised bodies and our reputation for excellent stand out above and beyond the UK average. Each of our first aid trainers are not only fully qualified, but have essential industry experience having worked as a nurse, paramedic, firefighter or in any other relevant field.
Training syllabus
Does the course content adequately meet the needs of your workplace as indicated by your First Aid needs assessment? Our training courses and the content therein are uniquely flexible in order to adapt and modify training sessions in accordance with businesses of all sizes and types. In order to benefit quality of competency for the long-term, we provide each delegate with the first aid manual for continual study and knowledge refreshment.
Does the syllabus include the topics listed by the HSE and does the course include continuous assessment? Yes, our courses include all the HSE specified content and on-going assessment.
Successful learners are awarded with a RQF (QCF) award in First Aid at Work (Level 3) if they successfully complete 18 hours of training, and a RQF (QCF) award in Emergency First Aid at Work (Level 2) if they successfully complete 6 hours of training.
We promise to meet the needs of your business to the most flawless extent possible by tailoring each course to your specific needs and industry area.
  1. RQF (QCF) Level 3 First Aid at Work Training Course
  2. RQF (QCF) Level 2 Emergency First Aid at Work Training Course
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