STANDARD TERMS AND CONDITIONS FOR BOOKING OF COURSES & OTHER SERVICES
1. DEFINITIONS
In these Terms and Conditions, the following words shall have the following meanings:
“Supplier” means Stewart Hill Associates Limited, trading as Guardian Angels Training, registered in Scotland under company number, with its registered office at 272 Bath Street, Glasgow, G2 4JR.
“We”, “Us”, and “Our” refer to the Supplier.
“You” and “Your” refer to the Customer, being any person or organisation entering into a contract for our Courses or Services.
“Consumer” means an individual acting for purposes that are wholly or mainly outside that individual’s trade, business, craft, or profession, as defined under the Consumer Rights Act 2015.
“Contract” means these Terms and Conditions for booking and use, as amended from time to time, together with any applicable Customer Agreement, quotation, or confirmation of booking issued by the Supplier.
“Courses” means any training courses provided by the Supplier, whether delivered face-to-face, virtually, or through e-learning, including relevant Course Materials.
“Course Materials” means all teaching, training, and reference materials (including printed, visual, or digital formats) provided by the Supplier in connection with a Course.
“Customer” means the person, company, or organisation purchasing Services or Courses from the Supplier.
“Services” means the training, consultancy, or related services provided by the Supplier as set out in the Customer Agreement or booking confirmation.
“Customer Agreement” means any written document, statement of work, quotation, or booking confirmation describing the Services to be provided by the Supplier.
“Intellectual Property Rights” means all patents, copyright, database rights, design rights, trademarks, trade names, domain names, and all similar or equivalent rights existing now or in the future, whether registered or unregistered, including any applications or renewals.
“Administration Fee” means a charge of £300 (plus VAT) applied in the circumstances set out in these Terms and Conditions, including but not limited to course rescheduling, administrative processing, or amendments to confirmed bookings.
“Website” means www.guardianangelstraining.co.uk.
2. INFORMATION ABOUT US
2.1 Stewart Hill Associates Limited (trading as Guardian Angels Training) operates as a professional training provider. Registered in Scotland. Registered office: 272 Bath Street, Glasgow, G2 4JR.
2.2 You can contact us:
- By email: hello@guardianangelstraining.co.uk
- Using our website contact form;
- By scheduled telephone call;
- Or by post to the registered office above.
3. BASIS OF CONTRACT
3.1 These Terms and Conditions apply to all contracts for the provision of Courses and/or Services by the Supplier to the Customer.
3.2 Any quotation or course listing constitutes an invitation to treat and not a binding offer.
3.3 A legally binding Contract is formed only when the Supplier issues written confirmation (e.g. booking confirmation or invoice) and the Customer accepts the Customer Agreement.
4. CUSTOMER WARRANTIES
4.1 You warrant that:
- You are legally capable of entering into binding contracts;
- You are at least 18 years old;
- All information you provide to us is accurate, complete, and up to date.
5. CONSUMER CONTRACTS & DISTANCE SELLING
5.1 If you are a Consumer, you have legal rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
5.2 You may cancel your booking within 14 days of confirmation (“cooling-off period”), provided services have not yet commenced.
5.3 If you request that services start within this period, you acknowledge that you will lose the right to a full refund once services have been partially or fully performed.
5.4 To cancel, you must notify us in writing (email accepted). We will confirm receipt and refund any sums due within 14 days using your original payment method.
6. FEES, PAYMENT, AND INVOICING
6.1 Fees are as stated in your booking confirmation or Customer Agreement.
6.2 Payment must be received in full prior to course delivery, unless otherwise agreed in writing.
6.3 Late payments accrue interest at 8% above the Bank of England base rate, plus fixed statutory compensation under the Late Payment of Commercial Debts (Interest) Act 1998.
6.4 The Supplier reserves the right to suspend services or course access where payment remains outstanding.
6.5 An administration fee of £300 (plus VAT) may be charged where:
- Additional administrative work is required due to Customer error (e.g. reissuing invoices, incorrect booking details, or multiple amendments);
- The Customer requests a course date change, rescheduling, or substitution of delegates after booking confirmation; or
- The Customer requires reprocessing of payment or documentation due to non-compliance with agreed procedures.
6.6 Administration fees are payable immediately upon issue of the Supplier’s invoice and are non-refundable.
7. CANCELLATION, RESCHEDULING & REFUNDS (Non-Consumer)
7.1 All cancellations must be made in writing and acknowledged by the Supplier.
7.2 Once a booking has been confirmed and a course date allocated, the Customer is liable for the full course fee. Refunds are provided strictly at the Supplier’s discretion and subject to the following:
- More than 28 days before the course start date: 50% refund of course fees (minus a £300 administration fee).
- Between 14-28 days before the course start date: 25% refund of course fees (minus a £300 administration fee).
- Less than 14 days before the course start date: no refund will be issued.
7.3 The £300 administration fee is non-refundable in all circumstances.
7.4 Requests to change or reschedule a confirmed course date must be made in writing at least 14 days prior to the course start date and are subject to availability. A £300 administration fee (plus VAT) will be charged for any approved rescheduling or change.
7.5 If the Customer fails to attend or cancels on the day of the course, no refund or transfer will be permitted, and the Customer will remain liable for the full fee.
7.6 Substitute delegates may attend in place of the original delegate at no extra cost, provided the Supplier receives at least fourteen (14) working days’ notice and the substitute meets course entry requirements.
8. SUPPLIER CANCELLATION OR ALTERATION
8.1 The Supplier reserves the right to cancel, postpone, or amend a course for reasons beyond its reasonable control (including tutor illness, venue unavailability, or insufficient enrolment).
8.2 Customers will be offered either a full refund or transfer to an equivalent course.
8.3 The Supplier is not liable for any consequential loss or expenses incurred by the Customer, including accommodation or travel costs.
9. CUSTOMER OBLIGATIONS
9.1 Customers must:
- Co-operate fully with the Supplier;
- Provide all necessary information, access, and resources;
- Ensure appropriate facilities and equipment for on-site training; and
- Comply with all safety, access, and participation requirements.
9.2 Failure to comply may result in the cancellation or suspension of services without refund, and a £300 administration fee may be charged to cover associated costs.
10. INTELLECTUAL PROPERTY
10.1 All Intellectual Property Rights in the Courses and Course Materials remain the exclusive property of the Supplier.
10.2 Course content may not be copied, reproduced, distributed, or used for commercial purposes without prior written permission.
10.3 A non-exclusive licence is granted solely for personal or internal training reference purposes.
11. DATA PROTECTION & PRIVACY
11.1 The Supplier processes all personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
11.2 Please refer to our full Privacy Policy on our Website.
12. LIMITATION OF LIABILITY
12.1 Nothing in these Terms excludes or limits liability for death, personal injury, or fraud caused by negligence.
12.2 The Supplier’s total liability under this Contract shall not exceed the total fees paid for the relevant Course or Service.
12.3 The Supplier shall not be liable for indirect, consequential, or business losses, including loss of profit, opportunity, or data.
13. FORCE MAJEURE
13.1 Neither party shall be liable for failure or delay in performance caused by events beyond its reasonable control (including extreme weather, pandemic, strikes, or government restrictions).
13.2 If such events continue for more than three months, either party may terminate the Contract without penalty.
14. GOVERNING LAW AND JURISDICTION
14.1 These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Both parties submit to the exclusive jurisdiction of the English courts.
15. MISCELLANEOUS
- No waiver shall prejudice the enforcement of any rights.
- If any clause is found invalid or unenforceable, the remainder shall remain in effect.
- Nothing in this agreement creates a partnership, joint venture, or agency.
- No third party shall have enforcement rights under the Contracts (Rights of Third Parties) Act 1999.
Last Updated 9th October 2025.ll be governed by and constructed in accordance with the laws of England & Wales and the parties hereby submit to the exclusive jurisdiction of the English courts for the resolution of any disputes relating to these terms and conditions.